Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our service:

• Contact Information: Phone number, name (if provided)
• Health Information: Medical concerns, symptoms, and health-related questions you share during calls
• Call Records: Date, time, duration, and content of conversations for quality assurance
• Technical Data: Device information, IP address, call metadata

2. How We Use Your Information

We use the collected information to:

• Provide medical guidance and support
• Connect you with qualified medical professionals
• Maintain call quality and improve our services
• Comply with legal and regulatory requirements
• Ensure patient safety and care standards

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Healthcare Professionals: With doctors and medical staff providing your care
• Legal Requirements: When required by law or to protect rights and safety
• Service Providers: With third parties who assist in operating our service (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with relevant authorities

7. Cookies and Tracking

We use only essential cookies for service functionality.

8. Children's Privacy

Parental or guardian consent is obtained when required.

9. Changes to This Privacy Policy

Updates will be posted on this page with a revised date.

10. Contact Us

Phone: +91 99000 89602
Email: dialadoctorai@gmail.com